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  • How long are your warranty terms?

    We provide a quality guarantee for one year. In case of any non-human product problems, we are willing to provide you with replacement parts or technical support.

  • Can you do the oem/odm?

    We are very willing to accept all types of customization, OEM/ODM is acceptable once reach the MOQ.

  • How about the delivery time?

    If it is a sample, we will send it to you within 7 days, if it is a regular product, it will take 7-15 days to produce, if it is a customized product, it will take 25-40 days, or according to the actual situation.

  • Can we have sample to test?

    Of course, we can send you samples for your reference quality, and we are willing to refund your sample fee when you place a bulk order next time.

  • How about your company’s service?

    1. We have a sound production management system, and product inspection system, each raw material, will be tested, each production process will be strictly controlled, and each product before leaving the factory will go through a full inspection. The load cell of the scale is also checked to ensure the accuracy of the electronic scale. 2. We have a professional design and development team, whether our specifications or customized products, before joining the production, we will carry out a three-dimensional simulation on the computer, to ensure the stability of weighing. 3. We have a professional and intimate sales team, your inquiry we will reply within 2-3 hours, we pay great attention to your needs, you can directly tell us what you need, and we will help you to complete your needs. 4. We offer a sample rebate. If you purchase samples for quality reference, we are willing to refund your sample fee when you place a bulk order next time. 5. Electronic scale in daily use will certainly appear some damage, in case of this we are willing to give you some free spare parts for your order, which can let you replace and repair more quickly.

  • Are you a manufacturer or trading company?

    We used to be a manufacturer of electronic scale accessories since 1994. And in 2009, we started our brand and started to manufacture high-quality electronic scale products. In the Chinese market, our brand 'RUIJIAN' has a high coverage rate and a good user reputation, we have agents in every province in China, with a good brand protection and sales network. We used to supply parts to over 70% of large-scale factories in the world, which means we have more experience in the production of electronic scale. As most of the electronic scale parts are our production, we can provide controllable quality and more competitive price, so that you have more advantages in the market.